Returns Policy

Inksbox Return Policy Easy Returns, Happy Customers

At Inksbox, customer satisfaction is our top priority. We understand that sometimes products may not meet your expectations. Our return policy is designed to ensure a hassle-free experience.

Eligible Returns:
  • Defective products within the warranty period (see Warranty Information below)
  • Unopened products:
  • Compatible/Remanufactured: 90-day return window
  • OEM (Original Equipment Manufacturer): 30-day return window
  • Other items: 14-day return window
Non-Returnable Items:
  • Opened OEM ink, toner, or drum units
  • Ink refill kits (once opened)
  • Clearance, final sale, or open-boxed items
Warranty Information: Manufacturer warranties vary. Please visit the manufacturer’s website for details.
 
Return Procedure:
  • Contact us at [email protected] or +91 91234 28213, +020 8567 2235 to obtain a Return Authorization (RA) number.
  • Securely pack the item(s) in original packaging, including manuals, accessories, and invoice copy with RA number.
  • Ship via trackable method (insurance recommended).
Return Shipping:
  • Defective items within warranty: Prepaid return label provided (restrictions apply).
  • Non-defective returns: Customer responsible for return shipping.
Refund Policy:
  • Refunds processed within 5 business days of receiving and inspecting returned item(s).
  • Unopened, non-defective returns: 20% restocking fee may apply.
  • Defective items: Full refund for product cost (shipping excluded).
  • Cartridges printing less than 50% of page yield: Partial refund as store credit (misuse/excessive wear excluded).
Important Notes:
  • Unauthorized product modifications void warranty.
  • We’re not liable for incidental/consequential damages, misuse, or neglect.
  • Orders cannot be cancelled/changed once processed.
  • Incorrectly purchased products require Return Authorization; customer covers return shipping.
  • Price discrepancies adjusted within 7 days for store credit.
  • Incorrect shipping information may incur additional charges.
  • Report missing/wrong items or shipping damage within 14 days.
Get Help:
Contact our customer service team:
Email: [email protected]
Phone: +91 91234 28213, +020 8567 2235
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